Top of the Range bookings policy
Valid from January 1, 2019

1. Top of the Range (TOTR) offers customers the option to book a table in order to guarantee a place in the tea rooms. However, TOTR will only hold a table for 15 minutes past the reservation time before the table is re-opened for use. This fair-use policy allows the table in question to continue being financially viable for the business.
    
2. Confirmations of bookings
   - Bookings are not valid until confirmed by TOTR. This is done via SMS text or in some cases via a short phone call if required.
   - Confirmation texts will contain your booking information.
   - A text declining your booking request will be sent if we cannot service your booking. 
   - Confirmation texts are sent from a no-reply number, please contact TOTR on 0354273466 for any queries regarding your booking.
    
3. Cancellations
   - TOTR reserves the right to cancel bookings at any stage
   - TOTR may cancel bookings with little to no notice due to events such as fire danger 
   - The customer may cancel a booking, however an admin fee may apply if the booking is cancelled less than 48 hours before the booking, and the booking has pre-ordered products or services. This fee is waived if the booking is cancelled by TOTR
   - Please contact us if you need to cancel
    
4. Booking times/dates
   - TOTR will only take a booking during its standard open times
   - Bookings are considered as being 1 hour blocks (maximum) if you require a longer booking, it is up to you the customer to request this, otherwise the standard 1 hour booking will apply.
   - TOTR does not take bookings on Christmas Day, or Public holidays
   - TOTR will reject booking requests on weekends based on visitation/traffic at the time in question. This is to ensure those already being served in the tea rooms are being served with the highest quality of customer service.
    
5. Bookings do not mean table-service, or priority service
   - TOTR does not do table service, please order at the front counter.
    
6. Deposits
   - TOTR may requrie a non-refundable deposit to be paid in full in order to guarantee a booking. This usually applies only to larger bookings where applicable.
   - Deposits are required where bookings need TOTR to buy in a product or service that we do not usually offer. ie; weddings, large groups etc.
    
7. TOTR offers pre-pay only
   - Unless otherwise arranged with management, all orders are to be paid for at time of ordering. TOTR does not offer a service where by the customer pays after consuming products or services.